Terms, Conditions & Waivers
How we Keep Our Soft Play Centre Safe For Your Childen
Think Safety First! We Certainly Do!
Only adults with children will be allowed on to the premises and admitted to the play areas.
Our staff monitors the use of the equipment; these staff are not provided to supervise your children whilst they are using the equipment.
If your child is unwell, please do not let them use the facilities.
Socks must be worn at all times. We advise the wearing of long sleeved tops and trousers to prevent friction burns. If you have forgotten to bring socks with you we can provide you with children’s socks at the reception desk for L1 pair.
No shoes to be worn when using the equipment.
No food or drinks or chewing gum is allowed on the equipment.
We operate a NO SMOKING policy throughout our centre.
No sharp objects/jewellery allowed in the play areas including pens etc…
Online bookings for discounted Admission, Meal Deals & Laser Tag games only. Tickets purchased online are non refundable. However, if you are unable to attend the ticket remains valid for one month from date of purchase.
Personal items are left at your own risk. We cannot accept responsibility for loss or theft.
Vehicles are parked at owner’s risk.
Please supervise your children when arriving and leaving our centre and around Kernick Road Industrial Estate.
Sessions may be restricted to 2 hours at peak/busy periods.
Only food purchased from our cafe may be consumed on our premises. With the exception of bottle-fed/weaning babies or special dietary needs for which we do not cater.
These Rules of Play form a central part of our Safety Standards, ensuring all visitors can relax safely.
We make the safety of our visitors a Top Priority at Raze the roof. In addition to the Rules of Play we also have fully trained First-Aiders, specialising in Child based first aid, should an accident occur.
Our kitchen staff have a Basic Food Hygiene certification.
We are licensed and inspected by various Safety boards, The Play Providers Association and the local council. We also work closely with the Police and other local authorities to maintain the highest safety standards. Copies of our certification can be seen to the left and on display near the reception desk.
The razeVR Waiver
Please read this document carefully. It is required to be signed before entering a razeVR experience.
PLEASE NOTE: You will not be able to take part in razeVR experiences without agreeing by ticking the online waiver.
For the purpose of this waiver, the terms of VR
HEADSET – To enter Virtual Reality you must wear a headset which will totally block your view of your real location, and headphones that will prevent you from hearing the outside world. You will communicate with your party and our team members through the built-in communications system. In the event of a fire alarm, the system will shut down immediately. If this happens, you should remove the headset and take instructions from our team members.
LANGUAGE – Your view of the virtual world can be shown on monitors in our centres, or not if you request that. Our team members can always see this view. Some multiplayer experiences will allow you to see, and be seen, by people online from anywhere in the real world in virtual reality, so please be mindful of your actions and language, respecting other children and adults who may be in the virtual world with you.
AGE RATINGS – Many titles have an age rating or suggestion. Players will be able to choose any title. It is the players (or players guardian if under 18) responsibility to check the selected games are appropriate. The razeVR system includes features to help display appropriate titles for the age of players, including filters on our website, but this can only work when a player selects or provides their correct age.
ONLINE – Some games allow access to the internet and can allow interaction, including audio and gestures which we will have absolutely no control over. Unfortunately, this means inappropriate behaviour and verbal comments can be easily encountered, and all users should be aware that any online game can allow this to happen. We cannot police this and are therefore unable to guarantee this will not happen if an online title is selected.
IN STORE – Some players and users of VR can be easily shocked or surprised, both pleasantly and not, which can result in some people shouting expletives. razeVR and its staff will do all it can to stop this but it is obviously impossible for us to stop it entirely. We do ask that all players respect the others in the locations.
WOW! – Our Virtual Reality experiences can be extremely realistic, creating unprecedented levels of emotions. You can be scared, made to feel unsafe, unsure of your footings, or make you jump out of your skin. Other titles can help you relax and unwind, wow you with wonder, or make you curious. We cannot be held responsible for any injury caused by a players actions whilst reacting to VR. We do everything we can to provide a safe environment.
FIRST TIME – We recommend you start with more gentle experiences until you have become more familiar with the new world, unless you really want to experience something shocking. All our titles have information listed that will help you choose the experiences that best suit you. Please read this information before choosing any experience.
A LIST OF POTENTIAL ISSUES THAT YOU MAY BE AFFECTED BY.
PLEASE READ AND CONSIDER HOW THEY MAY AFFECT YOU BEFORE SIGNING THIS WAIVER AND ENTERING VIRTUAL REALITY.
High volumes in the headphones (There is a volume control).
Flickering screens and flashing images which could trigger underlying health conditions. Motion sickness.
Equipment may affect some medical devices such as cardiac pacemakers etc. The equipment and media content of some experiences may affect those with pre-existing medical or mental health conditions. May affect pregnant women adversely.
It is possible to feel claustrophobia, panic, or other phobias.
Objects in the real world may not be visible in the virtual world. Objects in the virtual world may not exist in the real world.
Feelings of disorientation may be felt at the end of the experience. Repeated use may exaggerate the effects above.
HEALTH & SAFETY – If at any time you have any health & safety questions regarding your experiences at razeVR, please ask a member of our team straight away. We recommend that you do not enter VR when tired, or ill, under the influence of alcohol or drugs, hung-over, in pain, or feel stressed or anxious in any way, as these factors can increase your risk of any potential issues.
DISCOMFORT – Due to the unpredictable nature of the human response to virtual reality (dizziness, nausea, seizures, fear of heights, bumping into objects, etc.), we require all participants to sign this waiver releasing razeVR from any liability regarding your (or your child/dependent/minor’s) use of the Oculus Quest 2 & HTC Vive and/or any of razeVR equipment.
RECOMMENDED AGES – Oculus VR, LLC. PlayStation VR, and HTC Vive recommend that children over the age of 13 use VR headsets.
RISKS – Unfortunately, there are risks associated with the use of VR (Virtual Reality) headsets. Some of the risks are fairly obvious: bumping into objects, tripping over wires, etc. Other risks are not so obvious and may either be latent in their effects (for example, vision impairment) or may trigger dizziness, nausea or even a seizure. The fact is, the technology is so new that health and safety research needs to catch up with it.
WAIVER – Because of the risks associated with the use of VR, razeVR requires that a waiver is signed prior to using razeVR equipment. In order to help you understand those risks, here are two articles that help to explain the risks involved.
A Super Quick Safety Guide to Letting Your Kids Use VR Headsets
Side Effects of Virtual Environments: A Review of the Literature
Please stop use of the VR equipment if you feel any discomfort whatsoever.
BY USING ONE OF razeVR VIRTUAL REALITY HEADSETS YOU ARE INDICATING YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
I (or my child/dependent/minor) wish to use one of razeVR virtual reality headsets. I recognise and understand that the use of a VR headset involves certain risks.
1) I (or my child/dependent/minor) am using the VR equipment voluntarily; 2) I assume all of the physical, psychological, and financial risks associated with use of VR equipment; 3) By signing, I acknowledge that I have read and understood all of the terms of this release form and that I am voluntarily giving up substantial legal rights, including the right to sue fudged Enterprises Ltd t/a razeVR or its employees;
4) (If the headset is being used by a child/dependent/minor) I am the parent or legal guardian of the minor named below. I have the legal right to consent to and, by signing below, I hereby do consent to the terms and conditions of this Release of Liability.
I understand that I must sign this Release of Liability in person before using the equipment at the razeVR location.
I am confirming that I am over 18 years of age and have read the above information and agree to the razeVR Terms and conditions, or I am signing this waiver by ticking the online box on behalf of a person under the age of 18 years.
Monday to Friday
9.00am – 6.00pm